Refund policies for Hosting Products
The Refund policy for above hosting product is a full refund of the product price 3 days from the date of purchase for any reason or no reason, open a refund request from your account. Please note that cancellation should be within 3 days of purchase. We will refund the product amount as on choice of method such as Credit Balance/Bank Transfer/PayTm/UPI.If there is any problem in our server or service then We will refund the product amount as on choice of method such as Bank Transfer/PayTm/UPI.Else if there is no problem in our service or server then no refund will be given to customers.
*Cost of any third party software purchased separately with hosting and trial products are not eligible for refund (if any).
Refunds
Please note that for Shared Hosting, Reseller Hosting and Cloud Hosting, you can avail the money back guarantee only once and not applied for server abuse case. Ex: Account used for mass mailing,DMCA notice, phishing, adult content, account suspended due to nulled scripts.
Cancellation Process
a. At any point of time, you wish to discontinue our services, you can place the cancellation request through your client area. Before that, you need to clear all the pending dues (if any).
b. You can either choose immediate cancellation or request cancellation to happen once your subscription period expires. If you select immediate cancellation, you will no longer have access to your hosting plan/service. If cancellation after the tenure period is over is selected, you will continue to have access to use the Services purchased until the end of your prepaid term.
c. It is your responsibility to backup all your data before you place the cancellation request. Once you place the cancellation request all your data from our server will be deleted and it cannot be retrieved nor restored.
Billing Policy
a. If paying via credit card, debit card, net banking, PayPal the account will be setup immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.
b. The 3 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
c. Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Control Panel, LiteSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sitelock, SpamExperts, WHMCS, Windows OS, SQL, G Suite, Office 365 and any other paid licenses.
d. The modifications done in pricing pattern or policy by the software license company will take effect immediately on DragoHost clients.
f. The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting.
g. No refund will be made if your Service(s) are suspended or terminated for cause.
h. There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won't be eligible for refund in such cases.
i. The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 3 days period or beyond coverage of our refund policy as noted here.
j. You must add the domain name into your cart with the hosting plan. You cannot claim the free domain later.
k. If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with DragoHost if you fail to pay the difference amount.
l. Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.
m. The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.
n. The refund request placed after 3 days will not be processed and you will not be eligible for any refund.
o. The cancellation request should be sent through client area.
p. After sending the cancellation request, it would take 14 days to complete the refund process.